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Constellation

Galaxy watch touch screen is not working

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My watch's touchscreen stopped responding a few days back. I got this november 2018 and it was working fine until a few days ago. What do I do ?  

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Samsung Moderator
Samsung Moderator

Re: Galaxy watch touch screen is not working

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Give this link a try: http://www.samsung.com/us/support/troubleshooting/TSG01003105/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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13 REPLIES 13
Samsung Moderator
Samsung Moderator

Re: Galaxy watch touch screen is not working

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Give this link a try: http://www.samsung.com/us/support/troubleshooting/TSG01003105/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Galaxy watch touch screen is not working

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This stupid. 

The problem is "TOUCH SCREEN is not working". Then your troubleshooting guide is to "TAP power off button". Do you understand that the 'tap or touch scree" is not working!

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Constellation

Re: Galaxy watch touch screen is not working

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If you hold down the button from the bottom for more then 7 sec, the watch will restart.

After all this, everything was back to normal

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Constellation

Re: Galaxy watch touch screen is not working

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This solution works perfectly. 

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Constellation

Re: Galaxy watch touch screen is not working

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This solution worked for me when I had the same problem...thanks, a lot!!

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Astronaut

Re: Galaxy watch touch screen is not working

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This worked for me. Thank you. 

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Astronaut

Re: Galaxy watch touch screen is not working

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I didn't fix the problem with my watch unfortunately

 

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Constellation

Re: Galaxy watch touch screen is not working

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How will you tap Power Off if the touchscreen is not working. 

This solution doesn't help. 

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Constellation

Re: Galaxy watch touch screen is not working

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You didn't read correctly.....

Press and hold the BOTTOM SIDE BUTTON for 7 seconds and it will reboot the watch. You can't touch the screen because ita not working. Press and hold the BUTTON.

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