Galaxy watch ultra app in a loop

[JLeRi]

Just purchased a Ultra watch, trying to calibrate ECG function but keeps saying set permission in Samsung health monitor and will not get out of this loop even if i restart my phone. On watch all permissions are enabled. How do I proceed?

[LongHiker]

@JLeRi On your phone, have you opened the Samsung Health Monitor app? Which permissions do you have set for that? 

[JLeRi]

It's currently in a loop and i cant get out. The screen says Samsung health monitor on top with Blood pressure/ECG/SleepApnea at the bottom. It requests calibrate with a cuff-based blood pressure monitor. and when i do the calibration it says "Allow Samsung Health Monitor to use data from watch sensors" says try again and so I repeat the process, no escape route.

[LongHiker]

The phone is in a loop?

[JLeRi]

Yes the phone app is in a loop and needs some kind of confirmation from the watch to get out the loop.

[LongHiker]

@JLeRi Force quit the app on the phone and clear the app's cache. 

[JLeRi]

Sorry how do i do this?

[LongHiker]

@JLeRi 

1. Click the Recents button on the bottom of your phone.
2. Click on the icon of the app and select App info from the drop down menu which opens.
3. Click the Force stop button on the bottom right of the screen.
4. Click on Storage.
5. Click Clear cache on bottom right of the screen. 

[JLeRi]

When i go to recents and click on app it takes me directly to the app which is in a loop. No App info or drop down menu appears?

[LongHiker]

You have to click on the Samsung Health Monitor icon at the very top.