Galaxy watch ultra stopped working

[White_Rhino]

I've had the Galaxy watch hold you for a little over a month now and my phone notified me that the watch is no longer connected. 

I checked the watch and it shows it's not connected to my phone either, so when I get in the wearable app in the longer pops up that I even own a smartwatch. So it forced me to reset the watch and try to pair it again, which I did, just for it to not want to restore it with backup information. Pretty over Samsung at this point. 

[realaud]

1. Did you check that a backup was available before you reset? 

2. Did you enable backing up to the cloud as well as the phone?

It is possible that there was no backup of the watch if the phone/wear app no longer realized you had a watch.  Normally, backups in the cloud are kept for a year, even if you got rid of the watch, as backups can be restored to a new watch.  If you are in the habit of going to bed with the battery below 30%, a backup would not be made.  Backups take place between 1:00 a.m. and 5:00 a.m. but only if the watch and phone are connected and the power level is above 30%. WI-FI should also be on both devices. It is possible that when the phone "forgot" your watch, it also did not keep the backup.  Backups for the watch are saved on the phone.  It is also saved to the cloud only if you turned on that option.

[asha_kanta_sharma]

Try restart both devices, forget the device on your phone, clear the wearable app cache, check for software updates, pair in safe mode, factory reset the watch.

[realaud]

@asha_kanta_sharma You are providing an answer for a question that was not asked.  They already re-paired the watch. The issue was that no backup was available.  Restarting either device isn't going to change that.

[RMFree]

I've had the same problem. Watch just disconnects and no longer shows anything on it but a plain white time.

[RMFree]

Doing a hard reset it connects, shows the watch face and then boom! Disconnects and you have to start all over.

[realaud]

Sounds like you need to forget the watch from your Bluetooth settings, uninstall the Wear App AND watch manager (technically, they should uninstall together, but might not), reboot your phone and then reinstall the Wear app.

[GreatDrivr]

I've been having the same issue since the last software update to my phone & watch ~ January 22nd or 23rd of 2025?

Random disconnect of my watch ultra from my Galaxy S23 Ultra phone.

No reconnection steps work until I factory reset my watch.  Recurring as frequently as twice in a single day, sometimes up to a week between disconnects.

Appears completely random, resulting from no specific action or thing I do.

Reported it to Samsung over a week ago, but customer service continues hanging up on me & transferring me in circles when I ask for an update on the issue & I insist it gets escalated based on others on this community suffering from the same issue, starting @ approx. the same time (After last software update, end of January)

All recommended steps provided here are 1000% useless as well.  FACTORY RESET OF THE WATCH is the only way to get it to reconnect to my phone.

FACTORY RESET OF THE WATCH is the only way to get it to reconnect to my phone.

So any recommendations to clear cache, restart/reboot, remove Bluetooth connections, toggle Airplane mode, etc. is a total waste of time.  Factory resetting the watch currently seems to be the ONLY solution.

Nothing better than having to factory reset & reconfigure your watch @ unpredictable times every week or less.  Even better when it wipes itself out @ the least opportune moment.

I just hope Samsung admits this is a defect from the last update & they get it fixed FAST.

[realaud]

You said you called customer service; that's not the way to go for this type of issue.  You need to put in an error report which would include your device logs.  Go to the support tab of the members app and submit feedback.  That's the only way this type of problem will get a fix, as someone will read that log and see what the problem was and either create a patch or tell you what you need to do.

Calling customer service or writing your detailed report on a peer-to-peer user help forum is not going to get you your desired result.

[GreatDrivr]

Thanks for the additional feedback.  Had their so-called "technical support" suggested that, I definitely would have done it.

I agree, posting here has been fruitless, as various moderators either edit my posts to the extent they omit critical details, or entirely hide my posts, claiming to be resolved by 3 year old solutions for which my devices didn't even exist!  Not to mention, they ignore the fact I explicitly stated the claimed "solution" didn't work & my issues only started ~3-4 weeks ago after the last update.

If nothing else, I see others are experiencing the same issue, suggesting it's not limited to only me & there's no value in swapping hardware or sending it in for service.

Next time my watch loses connection to my phone, I'll immediately submit this feedback with log.

Thank you!