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Original topic:

Happened again EMPTY BOX!

(Topic created: 06-10-2024 05:10 PM)
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Robin621k
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This is a major issue. 
2nd time in my last 3 trade-ins, FedEx each time this happened got stuck in Hutchins Texas!
 
Update edit: After a few calls and many emails I finally got them to not do a charge back. I requested the supposed video of the opening of the box, to see if it matched the condition of box I sent. I wanted proof to know if the shipping label had been changed from the one I printed to a machine generated label!

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GaryB82
Epic Samsung Care Ambassador
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Contact customer service with your pictures and video
https://www.samsung.com/us/support/contact/


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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GaryB82
Epic Samsung Care Ambassador
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Contact customer service with your pictures and video
https://www.samsung.com/us/support/contact/


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


Robin621k
Honored Contributor
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Thanks. I did. Sent the video and pictures.
FedEx weight of box.
Unfortunately this is not my first rodeo with this problem.
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Robin621k
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I used almost a whole roll of packing tape to seal every bit of that box!
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Robin621k
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This is the email they just sent me!1718065392045.jpg
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realaud
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It seems like you need to stop trading in with Samsung.
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TrunkMonkey
Asteroid
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If this real which I believe it is then the program and procedures set up by samsung are flawed. You can't blame the customer for engaging in a flawed program marketed heavily by company. There is not a reasonable expectation that you will likely be ripped off. Exactly the opposite.
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Robin621k
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I have to keep making calls to higher ups, I shouldn't be responsible for them using FedEx. They know they have a problem, 1000s upon 1000s of devices get stolen all the time at that FedEx facility!
PghLei
Galaxy
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Samsung and FedEx is going to meet their match one day and be sued. When I did my first (so far) trade in, I boxed while in the store while my hubby recorded everything, all because of posts like these(which I appreciate because it taught me to record just in case).
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