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Is anyone having trouble with their Galaxy watch 5 allowing app permissions

(Topic created: 05-21-2023 04:15 AM)
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userq5bN2Ap72J
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Galaxy Watch
I'm having trouble granting permissions for certain apps on my watch 5. It won't let me select allow. Any ideas and help will be appreciated. 

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Samsung_Moderator
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with not being able to set permissions for apps and would be happy to look into this further for you. First step I would recommend is clearing the cache for the wearables app. Go to settings > apps > wearables > tap on force stop > then tap on storage and clear cache.

 

Next step I would recommend is uninstalling and re-installing the wearables app. If you have tried these troubleshooting steps and are still experiencing these symptoms, I would recommend taking your device to one of our local service center, so they can get a hands-on look at your device. Give this link a try for local service centers in your area: https://www.samsung.com/us/support/service/

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with not being able to set permissions for apps and would be happy to look into this further for you. First step I would recommend is clearing the cache for the wearables app. Go to settings > apps > wearables > tap on force stop > then tap on storage and clear cache.

 

Next step I would recommend is uninstalling and re-installing the wearables app. If you have tried these troubleshooting steps and are still experiencing these symptoms, I would recommend taking your device to one of our local service center, so they can get a hands-on look at your device. Give this link a try for local service centers in your area: https://www.samsung.com/us/support/service/

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