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3 weeks ago in
Galaxy WatchDear Samsung Team,
I am experiencing several issues with my Galaxy Watch 6 after updating to Watch UI 6:
1. The watch frequently locks by itself without reason.
2. Heart rate tracking is not functioning properly, even when continuous monitoring is enabled.
3. Sleep tracking has completely stopped working.
I have already tried troubleshooting steps, including restarting, checking settings, and performing a factory reset, but the problems persist.
These issues have significantly impacted my user experience, and I hope they can be resolved soon. Please advise if there is a fix or if a patch update is in progress.
Thank you for your support.
Best regards,
Sajith Kumar
Solved! Go to Solution.
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3 weeks ago in
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2 weeks ago in
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2 weeks ago in
Galaxy WatchMy watch keeps locking up all the time now after the updated which is very annoying
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Friday in
Galaxy WatchThank you for reaching out. I can certainly understand your concern with the update causing multiple symptoms. In order to best assist you, I would recommend submitting an error report, so our team of engineers can see what you are experiencing. This would be the next step as you have already tried the troubleshooting steps available: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692
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2 weeks ago in
Galaxy WatchMe too! The exact same problems! I thought I was going mad! I've reset it several times etc troubleshooted everything and nothing works.
I hope someone from Samsung replies to get this sorted because it's very frustrating.
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2 weeks ago in
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a week ago in
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Thursday in
Galaxy WatchAfter the software update my sleep tracking has been completely inaccurate.
I have performed all troubleshooting and did a factory reset but it didnt work.
Sleep tracking records I'm awake for over 4 hours!!!!
Uninstalled samsung health app and reinstalled still doesn't work
Watch is only 6 months old.
Now gone back to Samsung for repair
Not happy at all!!!.