Original topic:

Missing Remote Connection - Galaxy Watch Ultra

(Topic created: 09-16-2024 01:54 AM)
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user1Swo3udm58
Asteroid
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Galaxy Watch

I had previously opened this thread:

https://us.community.samsung.com/t5/Galaxy-Watch/Remote-connection-galaxy-watch-ultra/m-p/2981892/em...

 

Somehow, today, some moderator merged the thread with another thread blocking me out. I am no longer able to reply to that thread.

The solution provided in that thread is not a complete solution to my problem, because;

1. I understand that people have issues using remote connection to the LTE watch (it does not work for them at all) , and the solution is a fix to that problem

2. My issue is not a "remote connection not working" problem. My issue is that , call & sms over remote connection is not working because it is not an option provided on Wearable app.

I tried the !solution! clearing data from Google Services (for wearable) and resetting my watch. Unfortunately, that does not bring the "call from remote connection" option.

Still asking for solution/fix from Samsung...

Original question:

>>>

I was previously using a Watch 5 Pro. Now I switched to Watch Ultra and I don't use LTE on the watch.

So I want to be able to use "call on other devices" feature which enables me to dial on my watch using the mobile network of my phone even if I am not near my phone and bluetooth is not connected.

this was possible on Watch 5 Pro (and other Samsung watches AFAIK) , now on Ultra this is not available. Maybe because it has its own LTE module. But since I don't have a mobile plan on my watch, I can't dial.

Is this feature missed ? Is it forgotten or left abandoned on purpose ?

11 Replies
user1Swo3udm58
Asteroid
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Galaxy Watch

I don't really understand why you insist that it works.

I have the watch and I'm saying it does NOT work.

You don't have the watch and YET you are saying it works.

What a confidence.

IT DOES NOT WORK on the Watch Ultra. 

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user1Swo3udm58
Asteroid
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Galaxy Watch

As advised, I wrote this as an issue on the Members app. They asked me to contact customer services on phone. So I did...

But nothing. they told me that they opened a ticket. 

I'm not sure if it will really be investigated.  Because I am connected to TR customer services.

Will they escalate it globally ? Or will they just say "this is not supported on Watch Ultra" ?

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