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Original topic:

New Galaxy Watch 46mm wake-up gesture not working

(Topic created: 10-17-2018 03:41 AM)
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userkBFDq3UShG
Asteroid
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Galaxy Watch

I purchased a new Galaxy Watch 46mm and everything is working good except for the wake-up gesture. It probably seems like 1/30 times I can get it to wake up, otherwise not. I looked in the settings and the wake-up gesture is enabled and I tested turning the option off then back on, but no luck.

 

How can I fix this??

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useryJrXRbzNCA
Astronaut
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Galaxy Watch

Similar issue - wake up gesture not working nor is the always on feature working. Only way i can get the watch to wake up is to click a button or move the bezel.

 

Help please or this one gets returned!

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glennmandrews
Constellation
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Galaxy Watch
Is there a fix for this yet
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glennmandrews
Constellation
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Galaxy Watch

I am sending mine back 

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usercp2PvGL756
Astronaut
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Galaxy Watch

I already have night mode off and the error persists...

king Roger
Asteroid
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Galaxy Watch
turning the goodnight mode off will fix it.
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Wth85
Constellation
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Galaxy Watch

I turned off dnd and it works now with no issues. I backed up and reset the watch first, then did restored it. Its literally dnd that turns it off, for me at least.

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userCjF85DvAJW
Constellation
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Galaxy Watch
- switch off the wake-up gesture
- turn the wake-up gesture on again
- switch the watch completely off (hardware button)
- switch the watch on again.

check if e.g. G sleep app, causes this
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userLBohd95OhM
Astronaut
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Galaxy Watch

Make sure, that your "Theatre mode" and "good night mode" is off. Go to "galaxy wearable" app in your phone. Then click on settings. Go in advanced settings and then turn off "Theatre mode" and "good night mode". After that your "wake up gesture should be ON. Now your wake up gesture in galaxy watch will work. Take care.

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userl6jB32TeY1
Constellation
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Galaxy Watch

It's rubbish that I have to turn a feature off in order for another to work.

Samsung galaxy need to fix this wake up issue now. My watch is 4 hours old and I'm already over it.

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userKaBxDobmiW
Constellation
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Galaxy Watch

My watch also had the issue with the wake up gesture not working for my 42mm galaxy-watch. I just completed the latest update for my watch and the wake up gesture is now working...I hope it sticks! 

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