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Original topic:

New Galaxy Watch 46mm wake-up gesture not working

(Topic created: 08-27-2018 02:01 PM)
userkBFDq3UShG
Asteroid
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Galaxy Watch

I purchased a new Galaxy Watch 46mm and everything is working good except for the wake-up gesture. It probably seems like 1/30 times I can get it to wake up, otherwise not. I looked in the settings and the wake-up gesture is enabled and I tested turning the option off then back on, but no luck.

 

How can I fix this??

189 Replies
SamsungMichelle
Red Giant
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Galaxy Watch

@userkBFDq3UShG: Do you have the "Night Mode" feature enabled? 

userkBFDq3UShG
Asteroid
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Galaxy Watch

Uhm, not really sure. Where is that setting?

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SamsungMichelle
Red Giant
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Galaxy Watch

@userkBFDq3UShG: Can I get the full model number of the device? 

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userkBFDq3UShG
Asteroid
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Galaxy Watch

Galaxy Watch (46mm) Silver (Bluetooth)

MODEL NUMBER: SM-R800
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SamsungMichelle
Red Giant
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Galaxy Watch

@userkBFDq3UShG: If you go to accessibility, what all do you have enabled? 

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userkBFDq3UShG
Asteroid
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Galaxy Watch

Just checked, I don't have anything enabled. This also was the first time I've been in that menu.

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SamsungMichelle
Red Giant
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Galaxy Watch

@userkBFDq3UShG: If you go to Settings> Advanced> Goodnight Mode, is that feature on or off? 

userkBFDq3UShG
Asteroid
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Galaxy Watch

Says Off

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Solution
SamsungMichelle
Red Giant
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Galaxy Watch

@userkBFDq3UShG: If you go to Settings> Advanced> Wake Up Gesture, how do you have everything set up? 

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