Hi! Just got my Galaxy Watch yesterday. And already today it stopped counting steps. It counted a little and then all together quit. I reset it multiple times and after the third time it counted 50 steps and quit again. Any one else is having this issue?
I've tried all the suggestions and it's still way off. It counts better outside than in the house, but I'm constantly on the move in the house. My gear 2 counted much better. Very aggravating
So (not that I'm an Apple fan), but Apple can fix the "chargegate" scandal in a matter of days with iOS 12.1 in beta, but Samsung are completely silent on this........ I have read that so many people have returned their devices, myself included x2
After emailing the CEO's office I received a call from a very helpful representative from the executives office. Though she was not able to tell me what is wrong with my watch, she was able to confirm there is no plan for a software patch to be released in the near future. All of the issues we have seen, poor step counting, poor HR monitoring etc., are known issues with the watch, with unknown solutions. She was not able to tell me how Samsung plans to repair them, and I didn't push for an answer. It's not her fault, she was being very helpful. I expressed my annoyances and stated the watch is going back to Amazon today.
I recommend anyone who still has issues to email the CEO office, you might get some answers.
Thanks for letting us know. A moderator from Samsung+ reached out to me in a private message today about the info I already provided to another moderator here 3 weeks ago... The watch number 3 is going back.
The mods are messaging almost everyone in the threads with the same questions. However, we are only messaging US model owners. If the watch was purchased outside of the US, you will need to reach out to the support team in your area for assistance.
Thank you guys for replying to us and providing the requested information, I know for a lot of you it's repeated information. I don't know much as far as what exactly the plan is, but our specialists are working diligently to get us more information. Once we know what they are planning, we'll be updating everyone publicly.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
The mods are messaging almost everyone in the threads with the same questions. However, we are only messaging US model owners. If the watch was purchased outside of the US, you will need to reach out to the support team in your area for assistance.
Thank you guys for replying to us and providing the requested information, I know for a lot of you it's repeated information. I don't know much as far as what exactly the plan is, but our specialists are working diligently to get us more information. Once we know what they are planning, we'll be updating everyone publicly.
