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Astronaut

Re: New Galaxy Watch does not count steps

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Please someone help. 

 

My galaxy watch has stopped counting my steps altogether ! People giving out about it being accurate etc jesus i wouldn't mind that i am getting 0 steps !!!!!!!! It worked perfectly for 2 weeks now has stopped altogether.  It is still working on my samsung health phone counting my steps . Says its connected via bluetooth to my watch 

 

Please someone help its not even counting 1 step and worked fine for 2 weeks 

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Re: New Galaxy Watch does not count steps

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The only solution is to return your watch while you can. It has been 5 months with no solution.

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Asteroid

Re: New Galaxy Watch does not count steps

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I got It as a gift so can't really return it... plus the return window was long gone when I realised that it has major issues with :

- low step count especially if you move around the house and you have a small one 

- it does not counts the floors corectly UNLESS you live in a manshion with very high floors. In my case at work it counts corectly the floors because it's a very tall building with high floors but at home when I go upstairs nothing happends.... so it's either a software calibration thing or the pressure sensor is not sensbile enough to detect smaller changes.

- BIG issues with HR drop outs... when running and walking especially in my case... when I start the running everything is fine but it drops in a random manner after 1 minute or 5... sometimes it comes back after a few minutes or never... sometimes a watch restart is the only way to revive it.

- Because of the HR issues the calories are NOT counted corectly while working out

- sleep recognition is RUBBISH because if the watch constantly looses HR so sleep stages are NON EXISTANT telling you frequently that you slept restless 100% of the night... and that's absolutely impossible. On the days that it works you realise that the deep sleep that you had is so low that you start to wonder how do you function properly as a human.

- while I am at work, desk job, it tells me frequently that I am asleep during the day... REALLY ?

 

I tried everything possible (resetting, wiping, reinstalling, changeing phones). Nothing solves the problems. I wrote Samsung tickets, on forums, on social media... they pretend that nothing is wrong and it's my watch when if your read THIS forums, SAMSUNG FORUM, A LOT OF PEOPLE HAVE MY PROBLEMS... guess what IF MORE are telling you something YOU BETTER put 2 ingineers to have a look for 5 minutes and you WILL REALIZE quickly that ARE INDEED MANY PROBLEMS STILL PRESENT ON THIS GALAXY WATCH that need to GET FIXED in a DECENT AMOUNT OF TIME NOT MONTHS ! 

 

As this watch presents it's UNUSABLE as an sport/fitness watch...

 

DON'T BUY IT unless you need a smart watch and you care about the SMART part and not the SPORT part!

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Constellation

Re: New Galaxy Watch does not count steps

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And why nobody poses these problems to youtube. That's could see more people in the world.  Now, the clock has only practical positive information.

 

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Asteroid

Re: New Galaxy Watch does not count steps

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Very few have he courage to upset a big company by posting a negative review, if they do upset them next time most likely they will NOT get the next big thing to review so they loose money... so most reviewers play nice, make a nice short review, painting a nice picture about the product and move on. Given the watch lack of functionality because of it's firmware bugs that we all know, just out of curiosity have a look at 10 youtube reviews, guess how many dare to say the truth about the product out of those 10... maybe 1 or 2... MAYBE.

 

Or maybe it's easier (and good for everyone) to lie by obmision?

 

The other day I was reading about the new Samsung Sport Gear watch that they will launch probably in the next 6 months... so this Galaxy Watch is completely broken as a fitness/sport watch, they don't do anything about it for months now but they are on track to release the next one 

 

No matter how you take it you just can accept the fact that they ask a lot of money for a product that WAS NOT 100%
FUNCTIONAL at the time of lauch and is NOT functional and still NOT functional now, 3 months later... not to mention that a lot of the advertised functionality STILL DOES NOT WORK at this point in time with the latest firmware !

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Asteroid

Re: New Galaxy Watch does not count steps

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My watch was working and counting steps until this morning. I have had it since October I think. It counted floors and altitude and all kinds of crazy things until recently. I was okay with out the floors and altitude (those came and went irregularly) but now it not counting steps? I had it in power save mode and it still died at the same rate as non power save so I said oh well, might as well use the other features. I have rebooted it, reset it, and still, no steps counted. I have seriously upset at this watch right now. It was working perfectly well. I may not ever buy a Samsung wearable ever again. It won't even measure my heartbeat or my stress levels anymore. Samsung, fix your bugs. Word of mouth will go a long ways.
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Constellation

Re: New Galaxy Watch does not count steps

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Well, My watch finally found all of its lost steps yesterday (ha ha) As I was sitting at my desk it jumped from 2000 steps to 43000 steps and I wasn't even up and moving at the time. What a piece of junk; I'm sending mine back. So disappointed that Samsung does not even care enough to try to have a fix. They offered me an exchange but this appears to be a problem on every single watch so I'm not exchanging I am returning.
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Astronaut

Re: New Galaxy Watch does not count steps

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Why still no solution from Samsung? I bought my Watch late December, and some weeks ago, this problem started. Remote support is completely unable to solve the situation. Where is Samsung?
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Cosmic Ray

Re: New Galaxy Watch does not count steps

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What are you talking about? According the thread title, this issue is solved Smiley Frustrated

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Asteroid

Re: New Galaxy Watch does not count steps

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It was never ever solved Smiley Happy) Samsung just said that this is expected and 'does not work' by designSmiley Happy)
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