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No sound on incoming or outgoing calls, with SAMSUNG Galaxy Watch 4 Classic 46mm.

(Topic created: 08-05-2024 07:27 PM)
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jezDean
Constellation
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Galaxy Watch

Can not hear sound on outgoing and incoming calls. If I restart the watch it works for a few hours and then does the same thing.  I have reset the watch at least three times, did a factory reset, and removed all software from my phone. My phone is a  TCL ION V running Android 13.

I received the watch new about a week ago.

Please help, I'm about ready to return the watch to Amazon, I bought it specifically for fall detection and emergency alert to contacts.

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Hello, Welcome to the Community. We understand your concern with there being no sound for calls your Galaxy watch 4 classic. 

Here is a link with the available troubleshooting: https://www.samsung.com/us/support/troubleshooting/TSG01204751/

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, we recommend a service repair.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Hello, Welcome to the Community. We understand your concern with there being no sound for calls your Galaxy watch 4 classic. 

Here is a link with the available troubleshooting: https://www.samsung.com/us/support/troubleshooting/TSG01204751/

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, we recommend a service repair.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html