Can not hear sound on outgoing and incoming calls. If I restart the watch it works for a few hours and then does the same thing. I have reset the watch at least three times, did a factory reset, and removed all software from my phone. My phone is a TCL ION V running Android 13.
I received the watch new about a week ago.
Please help, I'm about ready to return the watch to Amazon, I bought it specifically for fall detection and emergency alert to contacts.
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, we recommend a service repair.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
