Thank you for reaching out. I can certainly understand your concern with not being able to update your watch. In order to better assist you, what type of watch are you trying to update?
What type of device is your watch paired with?
How long have you been experiencing these symptoms?
Is your watch Bluetooth or LTE?
Are both devices paired to the same Wi-Fi network when trying to update?
Are you try to update through a home/personal Wi-Fi network or a public network?
