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Original topic:

SIM not provisioned MM2 error message on AT&T Galaxy watch 4

(Topic created: 06-04-2022 10:06 AM)
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JW1234
Cosmic Ray
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Galaxy Watch

My husband's watch constantly has the error message "SIM not provisioned MM2" on his Galaxy Watch 4. 

 
ATT forums aren't much help. Has anyone else had this issue? 

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with receiving error messages on his Galaxy watch 4. I was able to find some information on the AT&T forums regarding the error message. It appears the SIM either wasn't properly activated on the account, or the SIM numbers don't match on the account. The thread I found is regarding phones but would still also apply to the watch 4. Give this link a try for more assitance: https://forums.att.com/conversations/other-phones-devices/sim-card-error-saying-sim-not-provisioned-...

 

The next step would be to reach out to your carrier for further assistance.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with receiving error messages on his Galaxy watch 4. I was able to find some information on the AT&T forums regarding the error message. It appears the SIM either wasn't properly activated on the account, or the SIM numbers don't match on the account. The thread I found is regarding phones but would still also apply to the watch 4. Give this link a try for more assitance: https://forums.att.com/conversations/other-phones-devices/sim-card-error-saying-sim-not-provisioned-...

 

The next step would be to reach out to your carrier for further assistance.