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Samsung Galaxy FE can't sync with my phone Xiaomi Mi Mix 3

(Topic created: 11-26-2024 12:12 AM)
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Ico_
Constellation
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Galaxy Watch

Hello. I bought yesterday Samsung Galaxy FE and I installed on my phone Xiaomi Mi Mix 3 Samsung wearable app to connect the watch to the phone but the app can't find my watch, otherwise when I connect directly via Bluetooth my phone with the watch they connect, but then when they connect I have this message on the watch screen: "Check your phone to complete setup", and that's ok, but I can't do anything on my phone, the app still don't work, so anyone to help me ?

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for that information. The Galaxy Watch FE is only compatible with device that are Android 11.0 or higher and with more than 1.5 GB of memory. As your device is using Android 10, it wouldn't be able to sync with your phone. Please see this link for additional specifications on the Galaxy watch FE: https://www.samsungmobilepress.com/media-assets/galaxy-watch-fe?tab=specs

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your Galaxy Watch FE not connecting to your phone. What version of Android are you running on your phone?


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Ico_
Constellation
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Galaxy Watch

Hello. My phone use Android 10.

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for that information. The Galaxy Watch FE is only compatible with device that are Android 11.0 or higher and with more than 1.5 GB of memory. As your device is using Android 10, it wouldn't be able to sync with your phone. Please see this link for additional specifications on the Galaxy watch FE: https://www.samsungmobilepress.com/media-assets/galaxy-watch-fe?tab=specs