JUMP TO SOLUTION Solved

Original topic:

SIM not provisioned MM2 error message on AT&T Galaxy watch 4

(Topic created: 06-04-2022 10:06 AM)
1611 Views
JW1234
Cosmic Ray
Options
Galaxy Watch

My husband's watch constantly has the error message "SIM not provisioned MM2" on his Galaxy Watch 4. 

 
ATT forums aren't much help. Has anyone else had this issue? 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with receiving error messages on his Galaxy watch 4. I was able to find some information on the AT&T forums regarding the error message. It appears the SIM either wasn't properly activated on the account, or the SIM numbers don't match on the account. The thread I found is regarding phones but would still also apply to the watch 4. Give this link a try for more assitance: https://forums.att.com/conversations/other-phones-devices/sim-card-error-saying-sim-not-provisioned-...

 

The next step would be to reach out to your carrier for further assistance.

View solution in context

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with receiving error messages on his Galaxy watch 4. I was able to find some information on the AT&T forums regarding the error message. It appears the SIM either wasn't properly activated on the account, or the SIM numbers don't match on the account. The thread I found is regarding phones but would still also apply to the watch 4. Give this link a try for more assitance: https://forums.att.com/conversations/other-phones-devices/sim-card-error-saying-sim-not-provisioned-...

 

The next step would be to reach out to your carrier for further assistance.