Original topic:

SOS home button tapping not working

(Topic created: 11-23-2023 09:51 AM)
1343 Views
Members_DrIK2gR
Asteroid
Options
Galaxy Watch

I have read all instructions & have entered emergency contact information however, the instructions tell me to "Press the Home button 5 times to call an emergency number". This does not work. Maybe I'm doing something wrong or maybe there is something wrong elsewhere but I'd like to solve the problem. TIA

Jan

11 Replies
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with the SOS feature not functioning as expect and would be happy to look into this further for you. In order to provide you with the most accurate troubleshooting steps, can you please provide me with what type of watch you are using?

0 Likes
Reply
Members_DrIK2gR
Asteroid
Options
Galaxy Watch

Galaxy watch6 classic w LTE

0 Likes
Reply
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for following up. Are you pressing the button five times fast or just like a slow clicking pattern?

0 Likes
Reply
Members_DrIK2gR
Asteroid
Options
Galaxy Watch

I have tried both fast & slow. 

0 Likes
Reply
Members_DrIK2gR
Asteroid
Options
Galaxy Watch

Both fast and slow

0 Likes
Reply
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for that information. Are you getting any error messages when you are pressing the button or does the SOS feature just not work?

0 Likes
Reply
LWW4
Constellation
Options
Galaxy Watch

I have the same problem. Press Home 5 times and SOS is not activated. Watch 6 Model sx-r930. No Errors, tried fast and slow. latest software updated 11/23/2023.  The phone is a Moto5G stylus.

0 Likes
Reply
Members_DrIK2gR
Asteroid
Options
Galaxy Watch

no error msgs, just does not work

0 Likes
Reply
Members_DrIK2gR
Asteroid
Options
Galaxy Watch

Why is this post marked as a solution? I don't see any new information to change the situation..... unless, of course, I am missing something.