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Original topic:

Samsung Galaxy Watch won't numbersync to my phone

(Topic created: 07-08-2019 01:37 PM)
useru1UGEaMncR
Asteroid
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Galaxy Watch

I have a Samsung Galaxy Watch and it won't numbersync to my phone.  I have taken into Best Buy (where I bought it) and they couldn't help and told me to go see my service provider.  Then, I went to At&t and they tried to help, but couldn't figure out why it wasn't connecting  and to contact Samsung, so here I am.

 

Thanks,

Justin

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28 Replies
uservhKFqzPvve
Constellation
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Galaxy Watch

This has been happening to me too then I found a post in a discussion Screenshot_20191023-162040_Samsung Internet.jpg

I did this and it finally worked! I hope this helps 

user5Niz16gfiV
Constellation
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Galaxy Watch

I did this and my number sync keep turning off. I've spent 2 weeks and countless visits and I'm ready to throw the watch away. This isnt worth the time I've spent to resolve this!! So frustrated. 

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userJNnXPvRqrK
Constellation
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Galaxy Watch

I have had same issues and also tried the new account which did not work.

 

I have Gear S3 LTE and S10+, unpaired bluetooth and it started working again, I just do not use BT with it any longer, with AT&T Unlimited plan it does not make a difference.

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userZ9IXcWAOjH
Astronaut
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Galaxy Watch

Thank you so much for sharing. I changed my Samsung account ID and the numbersync worked. This post should be at the top for everyone that is having this problem to see. I originally was using my AT&T account ID and I believe that is what most people have been doing thus causing the numbersync issue. My esim number is linked to a different email address than the one I use for my phone service and now numbersync works.

userdFcNXQgF03
Cosmic Ray
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Galaxy Watch

I'm confused by this answer, can you explain what you mean? I try to connect numbersync from the watch, it opens up the at& t website on my phone and then I log in through my at&t account for my phone. 

 

should my At&t accounts have the same email address as my samsung id that I used to log into this forum?

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userV9SZjhc0SU
Constellation
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Galaxy Watch

How do I do this?

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Stephanie Nikki
Black Hole
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Galaxy Watch

As numbersync is a carrier feature, you would need to reach out to your carrier for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userBRYw3GRUKh
Astronaut
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Galaxy Watch

1.  Unpair the watch (bluetooth) on your phone

2.  Pair the watch (bluetooth) on your phone which will initiate setup

3.  Go to watch settings, Connections, AT&T Number Sync and turn back on.  

4.  Wait a few minutes and it will connect

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userHCOMXEYoAx
Constellation
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Galaxy Watch
Has anyone found a solution to this? I have spent hours at the AT&T store and did the same thing. Tomorrow I'll be going to Best Buy to get an exchange or figure it out what the issue is. I changed the E-Sim and still can't do it. it won't even let me Unsync it
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