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Original topic:

Samsung Galaxy watch not adding active minutes, sleep tracking in vir hey in pulse

(Topic created: 09-15-2022 11:24 AM)
supriyanapa
Astronaut
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Galaxy Watch

I have given the all permission on the galaxy watch but the sleep and active minutes data is not shown in virgin pulse app. Please help me to update these data in virgin pulse from Samsung health app

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with your active minutes and sleep tracking not syncing from your Galaxy watch to the pulse app. I would recommend giving these steps a try for assistance in syncing your Virgin pulse app with Samsung Health: https://virginpulse.zendesk.com/hc/en-us/articles/6667868255259-My-Samsung-Health-doesn-t-sync-

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend reaching out to the Virgin pulse app developers directly for further assistance.

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Cranky_Bear
Asteroid
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Galaxy Watch
Asking the same
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with your active minutes and sleep tracking not syncing from your Galaxy watch to the pulse app. I would recommend giving these steps a try for assistance in syncing your Virgin pulse app with Samsung Health: https://virginpulse.zendesk.com/hc/en-us/articles/6667868255259-My-Samsung-Health-doesn-t-sync-

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend reaching out to the Virgin pulse app developers directly for further assistance.

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