Issues with Galaxy Watch 4/5/6 after Watch UI 6 Update

[Sajithkumar392]

Dear Samsung Team,

I am experiencing several issues with my Galaxy Watch 6 after updating to Watch UI 6:

1. The watch frequently locks by itself without reason.

2. Heart rate tracking is not functioning properly, even when continuous monitoring is enabled.

3. Sleep tracking has completely stopped working.

I have already tried troubleshooting steps, including restarting, checking settings, and performing a factory reset, but the problems persist.

These issues have significantly impacted my user experience, and I hope they can be resolved soon. Please advise if there is a fix or if a patch update is in progress.

Thank you for your support.

Best regards,
Sajith Kumar 

[Kenpoturtle]

I'm having the same issue with sleep tracking. It just stopped after the UI 6 update.

[JustJade]

My watch goes from 100% charge to dying within 5 hours since the update. How can this be fixed??

[Fireball2020]

My watch keeps locking up all the time now after the updated which is very annoying

[Samsung_Moderator · Accepted solution]

Thank you for reaching out. I can certainly understand your concern with the update causing multiple symptoms. In order to best assist you, I would recommend submitting an error report, so our team of engineers can see what you are experiencing. This would be the next step as you have already tried the troubleshooting steps available: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

[ChelsBbz]

Me too! The exact same problems! I thought I was going mad! I've reset it several times etc troubleshooted everything and nothing works.

I hope someone from Samsung replies to get this sorted because it's very frustrating.

[Pixelguy1]

I'm having a hard time getting the newest update to apply on my Watch Ultra. Message, Try again later. I have been trying for about 4 days.

[Whipnet]

When I come out of sleep mode or relax or theater, it does not turn my settings back any longer. I have to manually turn on Always On and Sounds again.. every time.

[Sulfate]

After the software update my sleep tracking has been completely inaccurate.

I have performed all troubleshooting and did a factory reset but it didnt work.

Sleep tracking records I'm awake for over 4 hours!!!!

Uninstalled samsung health app and reinstalled still doesn't work

Watch is only 6 months old.

Now gone back to Samsung for repair

Not happy at all!!!.

[userF7HVVSdPsn]

I have the Galaxy Watch4. 12/19 I performed One UI 6 Watch upgrade. The following day I noticed my watch did not track my sleep and wasn't detecting my heart rate. I've reached out to Samsung via chat and phone on 12/20. Was told to reset the phone and when that didn't fix anything was told to submit system logs through Members app. After 10 days with no follow-up I called again today (12/30). I un-installed the Wearable app and reset my watch twice and rebooted. Still no fix and was told that since my watch was out of warranty that I'd have to send it in and pay them to fix when Samsung broke my watch with this update. When I told them I shouldn't have to pay because this is Samsung's fault I was told to take it to a Service center. From my research this update has broken a lot of people's watches.

When I ran the diagnostic these are the issues I'm experiencing: 

● Wrist is not detected

● Notifications aren't working (calls/texts, etc. aren't coming to my phone anymore)

● BIA Sensor isn't working

● ECG Sensor isn't working

This impacts most things I use this watch for making it useless to me right now. Has anyone had any success with a fix?