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‎07-18-2023 05:46 AM in
Galaxy WatchSolved! Go to Solution.
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‎07-18-2023 04:28 PM (Last edited ‎07-18-2023 04:31 PM ) in
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‎07-19-2023 11:42 AM in
Galaxy WatchThank you for reaching out. I can certainly understand your concern with the watch showing "You walked less frequently in your sleep score and I would be happy to look into this further for you. The first step I would recommend is clearing the cache for you Samsung Health and Galaxy wearables app. Go to settings > apps > tap on the app you are wishing to clear the cache for > tap on force stop > tap on storage and clear the cache. This will remove any software outdated or lagging. Then test the sleep tracking to see if you experience similar symptoms.
Next step to try would be resetting the watch. This will take your device back to factory settings. I would recommend back up your software prior to reset. Also, please test your watch prior to restoring the backed up software.
Final step if you have tried the troubleshooting steps provided and are still experiencing these symptoms, would be to reach out to our Samsung Health directly using the contact information in this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...