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Galaxy Watch 4 Classic won't connect to GPS workout

(Topic created: 06-12-2024 01:36 PM)
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Kiwikeeper4
Cosmic Ray
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Galaxy Watch
My Galaxy Watch 4 Classic won't connect to GPS for outdoor workouts like running/walking when I'm out of town. I live in Utah and it works fine there, but now I've tried it in Arizona, Alabama, Georgia and Alaska, and it refuses to connect. 

In all new locations I tried restarting the watch and my phone (S23 Ultra), to no avail. Yesterday in Alaska, I did try to reset my watch, and it still wouldn't work. 

I tried Samsung Support and all they said was to buy a new watch. Please let me know if you have any other suggestions. 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with your GPS not working on your watch while traveling. 

Your Samsung smart watch has a GPS sensor that can monitor your real-time location without connecting to a phone. When the watch is connected with a phone, it will obtain its GPS location from the phone to help improve the location accuracy. However, GPS on a Galaxy Watch Active2 may not be accurate or take longer (about 2-3 minutes) than usual to obtain your location if the watch is disconnected from your phone for more than a day. Give this link a try for troubleshooting steps to get your GPS to work properly: https://www.samsung.com/us/support/troubleshooting/TSG01203472/

If you have tried all the troubleshooting steps, such as submitting an error report, resetting the watch, and contacting the Samsung Health team, the next step would be a service repair.

For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private message: https://bit.ly/3fbRevo

5. Contact customer service directly at 1-800-726-7864

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html


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SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with your GPS not working on your watch while traveling. 

Your Samsung smart watch has a GPS sensor that can monitor your real-time location without connecting to a phone. When the watch is connected with a phone, it will obtain its GPS location from the phone to help improve the location accuracy. However, GPS on a Galaxy Watch Active2 may not be accurate or take longer (about 2-3 minutes) than usual to obtain your location if the watch is disconnected from your phone for more than a day. Give this link a try for troubleshooting steps to get your GPS to work properly: https://www.samsung.com/us/support/troubleshooting/TSG01203472/

If you have tried all the troubleshooting steps, such as submitting an error report, resetting the watch, and contacting the Samsung Health team, the next step would be a service repair.

For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private message: https://bit.ly/3fbRevo

5. Contact customer service directly at 1-800-726-7864

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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