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Samsung Health sleep score - mentioned walking

(Topic created: 07-18-2023 05:46 AM)
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Crystalynne
Astronaut
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Galaxy Watch
I wish I could have screenshot this...
This morning my Samsung health sleep score had first said: You walked less frequently... 

Then it updated and said the usual notes about deep sleep. 

Does Samsung health have the ability to track sleep walking? I've seen that note before but it's always said you WOKE less frequently, not you WALKED less frequently. 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with the watch showing "You walked less frequently in your sleep score and I would be happy to look into this further for you. The first step I would recommend is clearing the cache for you Samsung Health and Galaxy wearables app. Go to settings > apps > tap on the app you are wishing to clear the cache for > tap on force stop > tap on storage and clear the cache. This will remove any software outdated or lagging. Then test the sleep tracking to see if you experience similar symptoms.

 

Next step to try would be resetting the watch. This will take your device back to factory settings. I would recommend back up your software prior to reset. Also, please test your watch prior to restoring the backed up software.

 

Final step if you have tried the troubleshooting steps provided and are still experiencing these symptoms, would be to reach out to our Samsung Health directly using the contact information in this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...

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Sprocket99
Comet
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Galaxy Watch
It could make up stuff too so who knows. Its just programmed and can get things wrong since it doesn't know better. For all anyone knows it was an error.
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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with the watch showing "You walked less frequently in your sleep score and I would be happy to look into this further for you. The first step I would recommend is clearing the cache for you Samsung Health and Galaxy wearables app. Go to settings > apps > tap on the app you are wishing to clear the cache for > tap on force stop > tap on storage and clear the cache. This will remove any software outdated or lagging. Then test the sleep tracking to see if you experience similar symptoms.

 

Next step to try would be resetting the watch. This will take your device back to factory settings. I would recommend back up your software prior to reset. Also, please test your watch prior to restoring the backed up software.

 

Final step if you have tried the troubleshooting steps provided and are still experiencing these symptoms, would be to reach out to our Samsung Health directly using the contact information in this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...

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