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Samsung watch 4 looses connection and is reset weekly on international device!

(Topic created: 10-30-2022 01:17 PM)
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Bart12345
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Galaxy Watch

I have a very annoying problem.

My Samsung watch 4 looses its connection once in 1 or 2 weeks, sometimes more often! This is very irritating and annoying. Not what I expect from Samsung!

My situation: Samsung S9 (G960F), Samsung Galaxy watch 4 (SM-R870).

Once in 1 or two weeks Galaxy wearable says: connection lost to watch and the only solution is to reset the watch. After that, sometimes I'm able to restore the backup from Samsung and Google. But sometimes the Google backup restore fails. This is absolutely not what I expected when I bought this watch.

Is there a solution for this problem? Does anyone recognise this? Is my watch broken?

 

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Samsung_Moderator
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Galaxy Watch

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html

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