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Smart watch galaxy s3 overheat and turn out

(Topic created: 09-27-2021 11:04 AM)
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Samsung_Xk7qYg9
Constellation
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Galaxy Watch

Hi,

I my 2 years old watch has been overheating and shut down by itself for 2 days now. it charges but then 2 minutes not even open closed.

the sensor seems loose and I am feeling the heat from there as well.

I did a reset and nothing worked.

what is my next steps.

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SamsungRei
Community Manager
Community Manager
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Galaxy Watch

Hello, I understand how disappointing this is. Since the factory reset did not help, the next step would be to have the watch evaluated by a certified technician. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. I do apologize for any inconvenience.



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Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy Watch

Hello, I understand how disappointing this is. Since the factory reset did not help, the next step would be to have the watch evaluated by a certified technician. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. I do apologize for any inconvenience.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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