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‎07-30-2024
09:56 AM
(Last edited
a month ago
by
SamsungAdam
) in
So I bought my Galaxy Watch 5 at CostCo in September of 2022, where I understood the warranty to be 2 years - 1 year from Samsung and then an additional 1 year arranged by CostCo because they're cool like that.
Well, wouldn't you know it - I've got a couple of issues that I'd like to get resolved - my screen has gone white and the speaker on the phone makes no sound.
So I go to the Samsung site to make a claim and they seem to know that yeah, I'm still under warranty! See the screenshot below:
But when I go to the "File a claim" link, the watch is not listed as one of the items I own. Therefore, I cannot proceed with the claim process. In my communications with the warranty folks, they can't seem to confirm that I do indeed own this watch (despite me supplying them with all the identifying information). And now they've gone radio silent.
CostCo says I need to make all warranty claims through Samsung, despite the extended warranty being through CostCo.
So what do I do? Just write off the purchase of a Samsung product as a bad decision and take my money elsewhere? Or continue to waste time trying to get someone to acknowledge that my watch is still under the warranty period (although I suspect they will find some other way to avoid paying out under the warranty)?
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a month ago in
Galaxy WatchThank you for reaching out E-Bell. I am sorry to hear you are unable to file a claim and would be happy to assist you further. Can you please send a private message to on of our moderators using the following link: https://bit.ly/3fbRevo
Please provide us with the following information:
Full name:
Complete physical address:
Best Contact phone number:
Alternate phone number:(If Available)
Email address:
Model number:
Serial number/IMEI:
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‎07-30-2024 10:21 AM in
Galaxy Watch- Mark as New
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‎07-30-2024 10:34 AM in
Galaxy Watch- Mark as New
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‎07-30-2024 11:11 AM in
Galaxy WatchCase in point, I recently purchased Samsung buds 3pro from Samsung,I had to manually register them as I did with my watch.
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‎07-30-2024 11:37 AM in
Galaxy Watch@Robin621k , I can't remember, but according to my screenshot above I must have. That said, the warranty site doesn't seem to have a record of it.
That's kind of my first hurdle with these people. If they don't accept that I registered it, my battle is that much more difficult.
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‎07-30-2024 02:15 PM in
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‎07-30-2024 03:07 PM (Last edited ‎07-30-2024 03:08 PM ) in
Galaxy WatchBut it looks like you can still register your device using a computer by visiting Samsungs website. After you registered the watch you can add a picture of the receipt and submit it for warranty. It's a lot of steps to register and verify warranty which in my opinion should have been easier.
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‎07-30-2024 06:10 PM in
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‎07-31-2024 05:45 AM in
Galaxy WatchThank you all for the replies and suggestions. According to the main Samsung site, the watch is registered and under warranty. When I attempt to re-register, it tells me it's already registered.
The "file a claim" link takes you to another site, however, and that is where the problem lies. That site has no record of my device.
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‎07-31-2024 05:47 AM in
Galaxy WatchWell that's interesting. Now that I've been making noise about this issue, Samsung has removed my watch from my account (as well as an old Galaxy phone that I no longer use). Now when I go to "My Page and Products" it says "You have no registered products."
Good thing I took a screen shot before then.
WHAT IS GOING ON?!
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