I was mowing the lawn and stoped to empty the bag and my Samsung Watch 4 Classic LTE phone rang. I didn't answer it because my phone was in the house near my wife and I figured she would answer it. It rang about 7 times, quit and started again. I continued mowing - made 2 trips around the yard, stopped to empty the bag again and the phone was still ringing. So I pressed answer, then tried to hang up and the phone was frozen. It wouldn't respond to any swipes or touches. And there was no one on the phone. The battery was at 34%. I attached the watch to a charger and after about 30 seconds I removed the charger and the watch face appeared. The green phone icon was still lit up on the bottom. I clicked on the phone icon and it brought up the phone screen again and the watch froze again. So I reattached the charger and after 30 seconds, disconnected the charger, watch face appeared. i swipped to the power button and shut it down. When it powere up, the phone call was gone.
My watch shares the same number as my Samsung phone. My Samsung phone does not show receiving any calls. My wife says my phone did not ring during that time in the house.
Thank you for reaching out. I can certainly understand your concern with your watch screen freezing while taking a phone call and would be happy to look into this further for you. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Next step I would recommend would be clearing the cache on the wearables app. Clearing your cache on Android can free up valuable space and resolve issues with your phone's battery, speed, and security. Old cached data can corrupt, causing larger performance problems. This could help with a piece of outdated software causing a call to come through that was previously received on your devices. Give these steps a try: Go to settings on your phone > go to apps > tap on Galaxy wearables > tap on force stop > then storage and clear cache.
Next step would be to wipe the cache partition on your phone. The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly.
I would also recommend reaching out to your carrier to verify the syncing of numbers has completed properly on their end as most watches start out with a different number than the one paired with your phone.
If you have tried all the troubleshooting steps, and are still experiencing these symptoms I wiould recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
When sending a private message please reference this thread as well as have the following information available:
Full Name: Physical address (including city, state, and zip code): Email Address: Best Contact Number: Alternate Telephone Number: (If Available) Model Code: Serial/IMEI Number:
