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Original topic:

Watch 4 LTE overheating

(Topic created: 09-03-2021 08:21 AM)
useryUonUs0z6t
Constellation
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Galaxy Watch

My 3rd Samsung  watch   4   thats 4g.  over heating.  I have now found issue after hours  of testing  ect. Its when lte  is activated on and  signal is poor or non exidtent.    I have had WiFi on Bluetooth  ect every combination   you can  think.  And yes  with only lte it over  heats  while  looking or struggling   with the signal . In to cool mode it goes.   If u put another  function  on Bluetooth   ect it gets  hotter quicker . So looks like software  fault  . Unless 3 faulty  watches. Oh  let me say lastly  good !!@4g signal  WiFi and Bluetooth  on no issues say a lot . Please help samsung 

3 Replies
ChuckyCheese
Constellation
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Galaxy Watch
Having same exact issue. Samsung support said to exchange it. I think I'm just returning.
Whitemamba24xx
Astronaut
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Galaxy Watch
Just going to say if you search "overheating" in the Galaxy watch subreddit you'll see that this is a legacy issue dating back through various iterations of the Samsung watch. I am returning mine in favor of a Garmin. No excuse Samsung again this is a legacy issue. This was never an issue on Apple watch for me. It's your hardware/software and something billed as LTE should have been thoroughly tested before it hit the market.
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I can certainly understand your frustration with the watch overheating. Here is an article with some  factors that can affect the temperature of the watch.  https://www.samsung.com/us/support/answer/ANS00076952/ 

Have you tried performing a reset on the  watch? https://www.samsung.com/us/support/answer/ANS00084702/

 Also check to see if the software is up to date. If the watch is still overheating and not charging, then it would be recommended to have the watch evaluated by a certified technician. You could also contact your place of purchase to see what options they may have available. You can use the following link below to request service. https://www.samsung.com/us/support/service/

or by contacting customer service at 1-800-726-7864.

For an international device, please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 



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