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07-31-2022 10:57 PM in
Galaxy WatchSolved! Go to Solution.
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08-04-2022 02:24 PM in
Galaxy WatchThank you for reaching out. I can certainly understand the importance of having Samsung pay on your device and would be happy to look into this further for you. If Samsung Pay isn't working properly on your Samsung smartwatch, the issue is most likely the Samsung Pay plug-in. You can uninstall and reinstall the plug-in as well as the Galaxy Wearable app, and then try connecting again. Give these links a try for steps to set up Samsung pay on your watch and troubleshooting steps if your watch won't connect to Samsung pay: https://www.samsung.com/us/support/answer/ANS00045081/ and https://www.samsung.com/us/support/troubleshooting/TSG01003065/
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend giving our Samsung pay team a call directly. Give this link a try for contact information for our Samsung pay team: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...
- Mark as New
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08-04-2022 02:24 PM in
Galaxy WatchThank you for reaching out. I can certainly understand the importance of having Samsung pay on your device and would be happy to look into this further for you. If Samsung Pay isn't working properly on your Samsung smartwatch, the issue is most likely the Samsung Pay plug-in. You can uninstall and reinstall the plug-in as well as the Galaxy Wearable app, and then try connecting again. Give these links a try for steps to set up Samsung pay on your watch and troubleshooting steps if your watch won't connect to Samsung pay: https://www.samsung.com/us/support/answer/ANS00045081/ and https://www.samsung.com/us/support/troubleshooting/TSG01003065/
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend giving our Samsung pay team a call directly. Give this link a try for contact information for our Samsung pay team: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...