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Original topic:

Watch 5 Pro - don't get notifications unless sound is on

(Topic created: 08-18-2023 08:51 AM)
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mmarcusk
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Galaxy Watch

Hi

I have had my watch 5 for a while now but I realised I wasn't getting notifications. After lots (and lots) of checking, rebooting, resetting and running through all options I realised I only get notifications IF I have sound on and the volume not on zero.

If I turn the sound OFF and to vibrate ON I get no notifications, no orange dot or vibrate. Nothing. Unless I have it on sound. I have ravaged the internet for anyone with the same, but nothing.

Am I missing something or has an update broke this?

 

Thanks 

Marcus

11 Replies
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Watch
Hey there, so sorry to hear this has been happening with you watch, especially after the all troubleshooting you've already done! 😢 What kind of phone do you have?
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mmarcusk
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Thanks for the quick reply! - its a Samsung S23 Ultra with the latest update on

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mmarcusk
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AH HA - I just missed loads of messages and realised there has to be some odd, odd setting. So I went to Notifications on the Wearable app on my phone, then Help with Notifications an dclicked an error. It says I wasn't wearing my watch (which I am). Then it mentions the 'if you have a wrist tattoo it may not work'.

Guess what I have? Yep tattoos on my wrist. Why this has suddenly happened I don't know and why the orange dot isn't there I also don't know but I suspect this is at least a start for figuring the issue.

However - the suggested solution for us types is to go to Settings>Security and turn off Wrist Detection. However I don't have that setting so I can't do that.

So next question is - how do I turn off Wrist Detection?

Solution
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Watch
The option for wrist detection is in the new beta software. Go to the Samsung Members app. You should see a banner for the One UI Watch 5 beta in the top section of the Discover tab. If you don't see it, the stable release should be out anytime now.
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Members_u3ri3N3
Constellation
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Galaxy Watch

This is a great post. I was going nut this week with the same issue. I reset my watch and restored backups then reset and configured from scratch. All to no avail. I had recently moved the watch to my left wrist and thought nothing of it. I have tattooed sleeves on both arms, but the left is a black ink, and the right is different colors. I moved it back to the right wrist and it started working again. I appreciated the post.

Thanks

Tom

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mmarcusk
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Amazing - thank you. I shall download and sort now. Much appeciated

mmarcusk
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Actually - that app is only available for my phone, not my watch. How do you get it on the watch?

VerbumVeritum
Legendary Samsung Care Ambassador
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Sign-ups for the One UI Watch 5 beta would be in the scrolling banner at the top of the Members app on your phone. If you don't see it, it might be closed because the stable release is so close.
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jwooten
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Galaxy Watch

I have a Watch6 Classic.  Same issue.  I thought I was going crazy.  I have returned one watch and was about to reset my phone.

 

FOLD 5 and watch 6 classic.  I get the notifiactions, but not an alert or sound or vibration...  just the orange dot.  Is there a Beta for for watch 6 as well?

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