Original topic:

Watch 5 unable to answer call, transfers to phone

(Topic created: 10-18-2022 01:49 AM)
Ceast
Asteroid
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Galaxy Watch

Answering a call on my Watch 5, only connects to the call on the phone not the watch.  The watch states ongoing call on phone which I then have to find to speak to anyone.   I have looked for a setting to change this but unable to find one.

 

7 Replies
LongHiker
Epic Samsung Care Ambassador
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Galaxy Watch

@Ceast Which phone are you using?

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Ceast
Asteroid
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Galaxy Watch

Samsung A52

 
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LongHiker
Epic Samsung Care Ambassador
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Galaxy Watch

@Ceast Is your watch LTE or Bluetooth only? 

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Ceast
Asteroid
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Galaxy Watch

Bluetooth only

 
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out.  I can certainly understand your frustration with not being able to take phone calls on your watch and would be happy to look into this further for you. Just to clarify is your Galaxy watch 5 within Bluetooth range of your phone when you are experiencing these symptoms?

 

Depending on your smartwatch, you can make and answer calls right from your wrist! You just need to make sure the watch is connected to your phone through Bluetooth or through a mobile network. With an LTE watch model, you can even handle calls remotely.

Note: The screens and steps shown may vary by wireless service provider and your phone. Give this link try for possible steps to resolve answering the calls directly to your watch: https://www.samsung.com/us/support/answer/ANS00061408/

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jeff2354
Astronaut
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Galaxy Watch

I have a similar problem. my watch5 is LTE. when my watch is connected to my S21 via bluetooth and I get a call and try to answer it on my watch it will transfer the call to my phone. very annoying when I'm in the kitchen and the phone is in the office. if I wanted to answer the call on the phone I would have answered it on the phone. 

 

 

 

 
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axio
Astronaut
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Galaxy Watch
Same here. Any answer? This worked initially but after watch repairing it stopped..
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