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Watch 6 heart monitor consistently way too high during activities

(Topic created: Monday)
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userL1nZptBUlJ
Cosmic Ray
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Galaxy Watch

When I use my Watch 6 heart monitor during rest, it is accurate. I know this since it is easy to check my pulse in this position.

But when I've been using it during a workout (Health app->exercise), it has been consistently way too high. I can't check my pulse manually during such activities but the watch gives me rates that are almost impossible. I've seen articles that state the same thing.

Is this simply a monitoring weakness that I have to accept and not use it for such things? Or can something be done about it?

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Hello, Welcome to the Community. We understand the concern with the heart rate monitor providing inaccurate readings during a workout.

This article provides details on how the feature works and some suggestions for improving the readings. https://www.samsung.com/us/support/answer/ANS10003311/

If you continue receiving inaccurate readings, we recommend submitting an error report to provide the data to Samsung directly. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

You can also reach out to our Samsung Health team directly at (855) 795-0509 for further assistance.

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darth23ultra
Asteroid
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Galaxy Watch
That also happens with the watch ultra, I really don't understand why the sensors are still having issues with HR, other brands do fairly well. Hopefully samsung improves the algorithms or whatever it is they have tool🙏
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Hello, Welcome to the Community. We understand the concern with the heart rate monitor providing inaccurate readings during a workout.

This article provides details on how the feature works and some suggestions for improving the readings. https://www.samsung.com/us/support/answer/ANS10003311/

If you continue receiving inaccurate readings, we recommend submitting an error report to provide the data to Samsung directly. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

You can also reach out to our Samsung Health team directly at (855) 795-0509 for further assistance.

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