WearOS 6/Galaxy Watch 7 LTE/Ultra Connectivity

[neilth]

As has been previously stated in this forum, there is an issue with several carriers and their provided services with watches using WearOS 5 and earlier. My Galaxy Watch 6 Classic LTE is not capable of texting without an active Bluetooth connection to my phone while using Google Fi's shared phone number cellular service.

I am wondering if this limitation has been resolved in WearOS 6 and/or on the new Galaxy watches, 7 and Ultra. 

I am hoping that Samsung responds to this question and provides an answer one way or the other. If no resolution is available, I am hoping an explanation is provided explaining the cause of the issue. 

[Kpr0521]

I'm unable to connect my Watch Ultra to the At&t network. Anyone else having this issue?

[Ulyses]

Yes, I originally tried to myself through the app for Verizon and it failed. I called Verizon and they couldn't either. I contacted Samsung and they said to give it a few days, it will take all carriers data base updated. 🤦🏻‍:male_sign:

[DizELohng6]

I had the same problem, so I canceled my line with Verizon. Will wait a bit

[userqv3zVv0iGO]

I have Verizon wireless no problems at all took them 2 minutes and not only that Verizon is running a promotion it's called bring your own device in other words if you bought it from Samsung or Best buy they give you $160 credit on your bill spread out over 36 years so my data is free for 3 years and I love it works great on the watch

[FuturesFalcon]

No problem with Tmobile

[JMill]

You got your watch ultracto activate, no issues whatsoever?
I'm on a old grandfathered wearable lone from 2017 and they can't get my ultra to activate. I had a 5 pro, and it had a dedicated number; but I'm told that wasn't to be the Cass.
Any idea?

[GPup]

Hi, I have the same problem, and my account goes back to 2005, looking forward for any update on how to add my GWU to AT&T. 

[Members_YQIlNh0]

I have AT&T First Net and cannot connect. I have been on the phone for several days back and forth with AT&T and Samung. This is the first that AT&T says they have heard of the issue. Saumsung keeps transfering me back and forth from Tech Support to eCommerce. eCommerce tried to process a return through "Buyers" remorse" saying they would refund me, but could not send out a new watch. I would ahve to completely reorder a new watch and they would "try" and find the original Samsung Galaxy Watch 6 Classic I sent in, then send it back and then try and order a new watch. All of this because they do have a computer "button" yet to issue a replacement. I even had one technician one the phone that had to do a website serach to verify that the GWU was even a Samsung product.  Why call Samsung support of they don't know what products they even have?  Why release a product of it cannot connect to service providers? I don't normally complain, but this is some of the worst service I have exxperienced from technical support ever in trying to diagnose an issue. They have zero answers.

[Members_YQIlNh0]

Update, I have spooken with Samsung customer service and they have verfiied that the IMEI number is good and has been released to AT&T and is unlocked, but Samsung says they refuse to replace the watch. I am now stuck with a brand new Samsung Galaxy Watch Ultra that is stuck in always on mode for LTE service, with no LTE service and option to replace it. What is going on Samsung?