Watch 7 Ultra WiFi Can't Connect

[userqKVd7HV83p]

My brand new watch does not want to connect to my home WiFi network, stating that it's unsupported. I have tried several factory resets from the Wearables app. This applies to any WiFi network that is synced to my samsung account. Please help!! Not having the best first impression to be honest.

[king_james17]

I did notice I couldn't sign into xfinity wifi when in order to sign in, it takes to their website to where you have type user name and password doesn't work the watch for some reason would be nice though

[Samsung_Moderator · Accepted solution]

Thank you for reaching out. I can certainly understand your concern with your Galaxy watch ultra not connecting to your Wi-Fi. There could be several reasons why your watch won't connect to a Wi-Fi network. For example, the Wi-Fi settings on the watch may be set to off, or there could be issues with the wireless networking you're trying to connect to. Give these links a try for steps to troubleshoot your Wi-Fi network and your watch: https://www.samsung.com/latin_en/support/mobile-devices/what-to-do-if-you-cannot-connect-your-samsun... and https://www.samsung.com/us/support/troubleshooting/TSG01003084/#reset-your-samsung-smart-watch

Please note: Depending on the security settings of certain Wi-Fi routers, some routers may not be able to connect to the Galaxy Watch.

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html