Original topic:

Watch Ultra asking to reset

(Topic created: Friday)
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Jdr327
Halo
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Galaxy Watch
After the latest Watch Ultra update my watch sas tiwce forced me to restet my watch and pair again with my phone. Has anyone else have this issue? Is there a fix? 
6 Replies
Robin621k
Honored Contributor
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Galaxy Watch
I haven't had that problem.
Try a wipe cache partition on your watch,mit should fix things.
Follow the instructions I have provided in the screenshot 1738948498009.jpg
Jdr327
Halo
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Galaxy Watch
Thank you Robin. Just followed your instructions. Hopefully this prevent the issue from reoccurring.
Robin621k
Honored Contributor
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Galaxy Watch
Let me know!
Jdr327
Halo
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Galaxy Watch
I will. Thanks again!
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Robin621k
Honored Contributor
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Galaxy Watch
You're welcome!
L1Wolf
Asteroid
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Galaxy Watch
I've had the same issue. Galaxy Watch 7 Ultra with S24U. After the update last week it forced me to reset. Then this morning it did the same thing. No update, but I did run the battery to 2% where it went to watch only mode and disconnected from my phone. I charged it to 100% and it connected to my phone last night without issue. This morning, it forced me to reset to pair to a "new phone". Never had this issue with my previous watch 5 ultra after 2+ years. I tried the cache reset as described above. Didn't help. I still had to reset the watch to get it to pair to the only phone it has ever been paired to since December. Very frustrating!