Watch glass broke, unable to get assistance

[Rafael Maia]

Ganhei um samsumg da minha esposa (ela comprou na California). o relógio caiu e quebrou o vidro da parte inferior. Não consigo assistência para trocar o vidro em nenhum lugar. Alguma dica??

[Robin621k]

Onde você está localizado agora? Se você estiver em Portugal, precisará estar nos conselhos comunitários da sua localidade. Este é um fórum baseado nos EUA. https://eu.community.samsung.com/t5/club-samsung-health/portugal/td-p/7019005

[MuscleTech]

Cool

[Samsung_Moderator · Accepted solution]

Thank you for reaching out. I can certainly understand your concern with the watch glass breaking and would recommend a service repair. As the watch is a US device it would have to be repaired in the US.  For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private message: https://bit.ly/3fbRevo

5. Contact customer service directly at 1-800-726-7864

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html