JUMP TO SOLUTION Solved

Original topic:

Watch glass broke, unable to get assistance

(Topic created: 06-13-2024 11:39 AM)
950 Views
Rafael Maia
Constellation
Options
Galaxy Watch

Ganhei um samsumg da minha esposa (ela comprou na California). o relógio caiu e quebrou o vidro da parte inferior. Não consigo assistência para trocar o vidro em nenhum lugar. Alguma dica??

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with the watch glass breaking and would recommend a service repair. As the watch is a US device it would have to be repaired in the US.  For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

 

1. Facebook Messenger: http://m.me/samsungsupport

 

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

 

3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

 

4. Private message: https://bit.ly/3fbRevo

 

5. Contact customer service directly at 1-800-726-7864

 

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

 

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

0 Likes
Reply
3 Replies
Robin621k
Honored Contributor
Options
Galaxy Watch
Onde você está localizado agora? Se você estiver em Portugal, precisará estar nos conselhos comunitários da sua localidade. Este é um fórum baseado nos EUA. https://eu.community.samsung.com/t5/club-samsung-health/portugal/td-p/7019005
0 Likes
Reply
MuscleTech
Asteroid
Options
Galaxy Watch
Cool
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with the watch glass breaking and would recommend a service repair. As the watch is a US device it would have to be repaired in the US.  For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

 

1. Facebook Messenger: http://m.me/samsungsupport

 

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

 

3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

 

4. Private message: https://bit.ly/3fbRevo

 

5. Contact customer service directly at 1-800-726-7864

 

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

 

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

0 Likes
Reply