Original topic:

Wearing watch to sleep but it not showing sleep at all.

(Topic created: Sunday)
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Blueeyedkitten32
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Galaxy Watch

I just recently noticed that when I wake up my watch has not tracked my sleep at all.  I have already checked the sensor and cleaned it. I have already cleared the cache for the samsung health app. I also made sure that there were no updates. I wear my watch snug like it says to do at night. And yet again nothing for last night. Not sure what is going on. I had no issues with it like 2 weeks ago and now it's not working at all. 

17 Replies
Oxford
Neutron Star
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Galaxy Watch
Is this the original Galaxy watch version that was released sometime in 2018? If so, that could be your problem, maybe it's the nearing its end of life?
Blueeyedkitten32
Constellation
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Galaxy Watch

How would I find that out?

Blueeyedkitten32
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Galaxy Watch

It's the galaxy watch 6 

realaud
Honored Contributor
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Galaxy Watch

Which watch do you have, and which phone is it paired with?

Blueeyedkitten32
Constellation
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Galaxy Watch

Galaxy watch 6 and it's paired to samsung galaxy S24

realaud
Honored Contributor
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Galaxy Watch
Have you done any/all of the following?
1. Reboot the watch and phone.
2. Clear the cache partition on both the watch and phone.
3. Clear the cache and data in the health app.
Try one set of actions at a time and see if the issue clears up.
Blueeyedkitten32
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Galaxy Watch

I rebooted the watch not the phone. Which did nothing. I clearly the cache in the health app. Again did nothing.

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Blueeyedkitten32
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Galaxy Watch

I also cleared the data from the health app, which did nothing. 

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realaud
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Galaxy Watch

Did you clear the cache partitions from both the watch and the phone? These are separate actions from the app cache.

 

To clear the phone cache:

1. Power off your phone. Hold Power and vol up buttons until Samsung Logo appears

2. Let go of both buttons when you see the Samsung Logo appear on screen. There will be a delay while it enters recovery mode.

3. Use the volume buttons to navigate through recovery menu options and highlight ā€œWipe Cache Partition.ā€ Press power button to select this option . Confirm by navigating to the yes response and tapping the power button to select.

5. When wiping cache partition is complete, "reboot system now" should be highlighted; press power key to select it. The phone will reboot as normal.

 

To clear the watch cache:

Clear watch cache.JPG

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