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07-22-2023 05:55 PM (Last edited 07-24-2023 01:35 PM by SamsungAdam ) in
Galaxy WatchWhy does my Samsung galaxy watch 5 keep reporting it is receiving images from my phone? My phone gallery is not setup to do so on my phone.
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07-24-2023 03:59 PM in
Galaxy WatchThank you for reaching out and welcome to the community. I can certainly understand your concern with the images trying to sync to your watch and would be happy to look into this further for you. As you stated the setting isn't turned on in the wearables app, I would recommend resetting your watch. Make sure to back up the software prior to resetting your watch. Also, please test your watch prior to restoring your software to rule out the symptoms you are experiencing. Give this link a try to reset your Samsung Smart Watch: https://www.samsung.com/us/support/answer/ANS00084702/
If you have tried resetting your watch and are still experiencing these symptoms, I would recommend contacting our customer service tema directly at 1-800-726-7864 so they can remote into your device to provide further assistance.
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07-22-2023 06:18 PM in
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07-22-2023 06:59 PM in
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07-24-2023 03:59 PM in
Galaxy WatchThank you for reaching out and welcome to the community. I can certainly understand your concern with the images trying to sync to your watch and would be happy to look into this further for you. As you stated the setting isn't turned on in the wearables app, I would recommend resetting your watch. Make sure to back up the software prior to resetting your watch. Also, please test your watch prior to restoring your software to rule out the symptoms you are experiencing. Give this link a try to reset your Samsung Smart Watch: https://www.samsung.com/us/support/answer/ANS00084702/
If you have tried resetting your watch and are still experiencing these symptoms, I would recommend contacting our customer service tema directly at 1-800-726-7864 so they can remote into your device to provide further assistance.