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Original topic:

Wrist Screen Wake Up Disabled Again

(Topic created: 10-11-2021 07:42 AM)
Dre933
Constellation
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Galaxy Watch

I have a new 44mm Galaxy Watch 4 and I can not get the wrist wake-up feature to enable.

It will work 1 day and then it will become disabled and the option is grayed out so I am unable to turn it back on unless I do a reset of my watch.  

Is this a simple fix or will I have to send my watch back  that is only 1 month old?

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Dre933
Constellation
Options
Galaxy Watch

I did do a factory reset and that solved the problem.  Until it happened again.   I figured it out.  

My phone would go into Power Saver mode and that seem to prevent the wrist wake up.  I changed some settings to ensure Power Saver wasn't activated and no issue sense.  

 

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hello, I understand how frustrating this is. Is this something that has just started or has the issue been present from the date of purchase? Are you doing a complete factory reset or just powering the watch off and then back on? https://www.samsung.com/us/support/answer/ANS00084702/



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Solution
Dre933
Constellation
Options
Galaxy Watch

I did do a factory reset and that solved the problem.  Until it happened again.   I figured it out.  

My phone would go into Power Saver mode and that seem to prevent the wrist wake up.  I changed some settings to ensure Power Saver wasn't activated and no issue sense.  

 

View solution in context

0 Likes
Reply