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Nba2k20 I can't tap on my screen for some reason

(Topic created: 04-29-2023 06:19 PM)
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jabateg
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Ok so like I downloaded nba2k20 right and I was going to play it but when it load it was saying tap to play I was taping and it was not working I've play this game before and this has not happened and I just got this phone galaxy a13 so can somebody please tell me what to do.

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Samsung_Moderator
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Hello, Welcome to the Community. We understand how frustrating it is when the screen does not respond to touch when you are trying to play your favorite game.

Here are some steps that may help: https://www.samsung.com/us/support/troubleshooting/TSG01213974/

If these steps do not help, and it is only in this game that screen does not respond, we recommend reaching out to the app developers for assistance.

If the touchscreen is not responding in multiple apps, we recommend having the phone evaluated by an authorized technician.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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TimAlanB
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Sometimes you need completely cleansed hands. The oils & some residues have a tendency to not pick up on the contacts. Also if you've been on it for a long duration it will also cause things in it's motor skills to be a little delayed. The memory load glitches in some forms so I have been told. Solution for me is to back out after the download and re- enter to the game giving it kinda like a reboot of some sort.
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jabateg
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I've tried everything I don't really be using g my phone like that so ion know
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Gamer

Hello, Welcome to the Community. We understand how frustrating it is when the screen does not respond to touch when you are trying to play your favorite game.

Here are some steps that may help: https://www.samsung.com/us/support/troubleshooting/TSG01213974/

If these steps do not help, and it is only in this game that screen does not respond, we recommend reaching out to the app developers for assistance.

If the touchscreen is not responding in multiple apps, we recommend having the phone evaluated by an authorized technician.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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