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Internet Browser App Disappeared

(Topic created: 01-29-2022 05:31 AM)
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userISPLrQpFtT
Constellation
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HD and UHD TVs

I have a Series 55 TV (Model UN55MU7000FXZA) and all of a sudden, the Internet Browser App disappeared and all my other saved apps also disappeared.  I tried the TV hard reset, but that did not work.  I know how to re-add the other various apps, but cannot figure out how to restore the Internet app. How do I restore the Internet Browser app?

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SamsungTam
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

Hello! I completely understand your frustration with the internet browser app disappearing. I'll be more than happy to assist with this issue. Has the software been updated? 

 

Here are the troubleshooting steps you might find helpful: https://www.samsung.com/us/support/troubleshooting/TSG01111046/

 

If that doesn't resolve the issue then the unit will require service. You can use the following link to locate a service center in your area that can do the repair. If you're in warranty you can message any Samsung Community Moderator for service options. http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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1 Reply
Solution
SamsungTam
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

Hello! I completely understand your frustration with the internet browser app disappearing. I'll be more than happy to assist with this issue. Has the software been updated? 

 

Here are the troubleshooting steps you might find helpful: https://www.samsung.com/us/support/troubleshooting/TSG01111046/

 

If that doesn't resolve the issue then the unit will require service. You can use the following link to locate a service center in your area that can do the repair. If you're in warranty you can message any Samsung Community Moderator for service options. http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.