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Original topic:

Most Buttons Not Working on Smart Remote

(Topic created: 11-24-2020 01:06 PM)
useruLsgwDxx7s
Asteroid
Options
HD and UHD TVs

For my Smart Remote (Model No. BN59-01301A), only a few buttons work on it (the MUTE button; the right button (the button with an arrow pointing right which allows users to move to the right on their TV); the PAUSE and Fast-Forward button; the Rewind and P.SIZE button; the green B button at the bottom of the remote; and the GUIDE button.) What does this mean? Is there any way I can fix this? 

 

Just so you know, my TV´s MN is: UN32N5300AFXZA.

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Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
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HD and UHD TVs

I'm sorry to hear that, have you tried to reset your remote? You can do that by doing the following: Remove the batteries and then press Power for 8 seconds to reset the remote. Then reinsert the batteries and try to use the remote again. Check out the user manual if you need help accessing the battery compartment.


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useruLsgwDxx7s
Asteroid
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HD and UHD TVs

Yes, I have tried resetting my remote, and that did not fix my issue. What else can I do?

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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HD and UHD TVs

The next two options would be to first make sure your TV is up to date and if possible to try a factory reset on the TV. 


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useruLsgwDxx7s
Asteroid
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Hey Caleb. Thank you for your help. This did work for me after all. I went back and tried this option again, and now it works. I was just impatient, haha. Thank you!


@SamsungCaleb wrote:

I'm sorry to hear that, have you tried to reset your remote? You can do that by doing the following: Remove the batteries and then press Power for 8 seconds to reset the remote. Then reinsert the batteries and try to use the remote again. Check out the user manual if you need help accessing the battery compartment.


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userN4TWM7m8We
Astronaut
Options
HD and UHD TVs

As someone now coming to this same issue, having tried resetting the remote to no success and with a TV current on updates - is factory-resetting a ❤️ year old electronic the only way to correct a remote issue?

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SamsungGill
Samsung Moderator
Samsung Moderator
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HD and UHD TVs

@userN4TWM7m8We Did you try SamsungCaleb's suggestion? Have you tried replacing the batteries and re-pairing the remote?

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