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Original topic:

TV not powering on

(Topic created: 02-19-2023 05:17 PM)
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Vpmb7mm2746
Astronaut
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HD and UHD TVs
My TV won't cut on I have a red light flashing. And no sound or picture just a blue line at the bottom of the screen. I have called the store to have it repaired three times since my purchase. The store has canceled my 5 yr warranty, and it's only been two years. Because of the number of repairs and the cost. I talked to a Samsung representative that told me she would have a supervisor call me back. I have not heard from anyone. Does anyone from Samsung monitor this chat?
1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
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HD and UHD TVs

Hello! Thank you for reaching out! I can see how this can be frustrating with your TV not powering on. I would recommend trying the troubleshooting steps in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01001086/#tv-s-red-standby-light-is-blinking. 

 

If this does not help then this will require service. As you are out of our standard one-year warranty this will be an out-of-warranty repair. Please use the link below to find a service center in your area. 

 

https://www.samsung.com/us/support/service/locations/