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Tv black screen issues

(Topic created: 06-06-2023 02:04 PM)
Galley73
Astronaut
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HD and UHD TVs

Need help! All of the sudden the right side of my tv screen went black. Then suddenly the tv froze on a black screen came back on and then the left side of the tv was black not the right. 

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Samsung_Moderator
Community Manager
Community Manager
Options
HD and UHD TVs

Hello! I completely understand your concerns about the tv screen going black. I'll be more than delighted to assist with this issue. Here's a link you may find helpful: https://www.samsung.com/us/support/troubleshooting/TSG01109749/

 

If the issue still occurs you can use the following service options 

would need to reach out directly to Samsung Support at 1-800-726-7864 or one of the following digital methods:

 

Facebook: http://www.facebook.com/samsungsupport

Twitter:http://www.twitter.com/samsungsupport

Live Chat: https://www.samsung.com/us/support/?chat=auto

Or

PM A moderator by clicking on a moderator’s name and selecting the message option, please be prepared to provide contact information along with any ticket information including the model & the serial/IMEI number of your unit/device.

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2 Replies
Options
HD and UHD TVs
Unless it's fixed itself you can try reseting your TV. Or unplugging it for a bit. Of those don't work it's possible you burnt out your screen
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
HD and UHD TVs

Hello! I completely understand your concerns about the tv screen going black. I'll be more than delighted to assist with this issue. Here's a link you may find helpful: https://www.samsung.com/us/support/troubleshooting/TSG01109749/

 

If the issue still occurs you can use the following service options 

would need to reach out directly to Samsung Support at 1-800-726-7864 or one of the following digital methods:

 

Facebook: http://www.facebook.com/samsungsupport

Twitter:http://www.twitter.com/samsungsupport

Live Chat: https://www.samsung.com/us/support/?chat=auto

Or

PM A moderator by clicking on a moderator’s name and selecting the message option, please be prepared to provide contact information along with any ticket information including the model & the serial/IMEI number of your unit/device.