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BN96-44183A One Connect box- HDMI ports do not work

(Topic created: 07-27-2022 06:33 PM)
uservYzCHLybhY
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Home Theater

 

I have two Samsung TVs with the One Connect box. On one of the boxes the HDMI ports stopped working. I can swap the good box to both tvs and it works. Vice Versa i can swap the bad box and it wont work on either tv. Wifi Apps are good and tells me the tvs software is up to date. i cannot find a replacement box anywhere? what are my options?

 

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Samsung_Moderator
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I can definitely understand how frustrating this may be. As you have already completed the troubleshooting for this, I believe this particular issue may require service. In order to be certain, I would like to gather additional information, and look at this from a case by case basis. Please provide the full model code and serial number of the device as well as your best contact phone number, name, and email

 

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If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location

 

To purchase parts for Samsung products I recommend reaching out to samsungparts.com They can also be reached at 1-800-627-4368

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Samsung_Moderator
Community Manager
Community Manager
Options
Home Theater

I can definitely understand how frustrating this may be. As you have already completed the troubleshooting for this, I believe this particular issue may require service. In order to be certain, I would like to gather additional information, and look at this from a case by case basis. Please provide the full model code and serial number of the device as well as your best contact phone number, name, and email

 

Send a message on Facebook 
 
Send Message on Twitter
 
Send Message to Moderator

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location

 

To purchase parts for Samsung products I recommend reaching out to samsungparts.com They can also be reached at 1-800-627-4368