I have two Samsung TVs with the One Connect box. On one of the boxes the HDMI ports stopped working. I can swap the good box to both tvs and it works. Vice Versa i can swap the bad box and it wont work on either tv. Wifi Apps are good and tells me the tvs software is up to date. i cannot find a replacement box anywhere? what are my options?
I can definitely understand how frustrating this may be. As you have already completed the troubleshooting for this, I believe this particular issue may require service. In order to be certain, I would like to gather additional information, and look at this from a case by case basis. Please provide the full model code and serial number of the device as well as your best contact phone number, name, and email
