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HW-Q800T odd glitch while casting to alexa

(Topic created: 12-31-2020 10:13 PM)
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Bugalugs12
Asteroid
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Home Theater

Seems this soundbar glitches with a small pause in sound while casting songs from the Amazon music app to Alexa. I notice it every few minutes.

 

I have a strong wifi signal, connected at 5GHz and running latest firmware. Android apps are updated.

 

Anyone else experience this? 

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SamsungLK
Samsung Moderator
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Hello, There could be various things happening here. Because the connectivity is Wi-Fi, there could be various things that could affect the signal between the two. While Samsung doesn't guarantee compatibility with third-party devices, We do support connectivity with Alexa via the smart things application. If the audio is not cutting out when using other devices, the issue would not be with the soundbar itself. You could try contacting your ISP to see if they can change the channel or frequency that your Alexa and Soundbar are on so there's less interference from other devices. Also, I would recommend trying a different application to see if you experience something similar as you're experiencing with the Amazon music app, as it could be something within the application itself that's causing this. If it does work properly with no sound cutouts in other applications you'd need to report the problem to Amazon Music App developers. If all of the above did not resolve, please try speaking with our Smart Things team for further assistance, 1 (800) 726-7864 to see if they can run some tests to make sure there are no connectivity problems there.




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SamsungLK
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An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!




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