I recently purchased the HW-Q995D soundbar system. I have been using several Google Nest Audios in a multi-room setup, and was really looking forward to a significant upgrade to this in our living room.
Casting to the soundbar alone works fine, but when I add it to groups (through the Google Home app, along with the Nest Audios in the rest of the house), casting to that group doesn't function properly. When I start casting from Spotify, the music plays for a short time, but the cast icon/status gets stuck on "Connecting." The music then pauses for a few seconds every 20-30 seconds, and eventually, the phone that initiated the cast loses control of the playback. Casting to groups without the soundbar still works fine.
The network is a self-managed UniFi network, and all the Chromecast devices are on a separate VLAN. However, since this works with the Google Nest devices, I don't believe the network setup is causing the issue.
I would greatly appreciate any help resolving this problem. If I can't get this to work, I'm considering returning the soundbar.
I have the same problem with my Q990D: Playing audio on the soundbar via Google Home works fine, but as soon as I select the group, the soundbar shows no response and doesn't play along. The other speakers in the group (for example, my HK Citation 100) do work. Yes, I have added the soundbar to the group.
Very disappointing as I was looking forward to let them play all together.
Hello! Thank you for posting about this. You'll need to submit feedback to google so that they have more information on the affected devices. Let us know if there's anything else I can assist with!
