Home theater troubleshooting

[Juanesq80]

When I turn on the home theater it says protection and it shuts off

[userCk3VaowtiI]

Mmmm-mm

[Juanesq80]

Looked up troubleshooting and it says it may need because air space and it’s on top table.  Inside fan is working. Does not let me go to menu to reset, it shuts off right away.  Power is cord is fine

[Samsung_Moderator]

Hi there!  Out of curiosity, are you seeing any dust buildup anywhere on the device?  Have you tried removing and reinserting all the cables?  Those are two other very common causes for the "Protect" message to show up.  Lastly so we can get a little more specific with the troubleshooting, could you provide the model of your home theater?

We look forward to hearing back from you!

[Juanesq80]

Hello,

Thank you for responding!

I have model number HT-F9730W

Yes, I unplugged all wires and tried to to restart but it still goes into protection.

No, there is no dust build up, I air sprayed it to try and it still says protection.

Also, I got in contact with Samsung trouble shooting to send home theater in to get fixed and have not recieved ticket 

Thank you

[Samsung_Moderator · Accepted solution]

Thank you for getting back to us since you have done the relevant troubleshooting service would be recommended. I would recommend either sending us a private message with your full model and serial number. Or to call in directly at 1 (800) 726-7864 to get this resolved.